Privacy Policy and Cookie Policy
Comprehensive information regarding the collection, processing, and protection of personal data across Bookcabs Australia digital platforms, chauffeured ride bookings, and mobile services.
Table of Contents
1. Scope
We, Bookcabs Australia ("Bookcabs", "we", "our", or "us"), take the protection of your personal data seriously and protect your privacy in strict accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and applicable global standards including the General Data Protection Regulation (GDPR).
This privacy policy informs you as a visitor of the Bookcabs websites, as a user or customer of the Bookcabs online platform, mobile interfaces, or other chauffeured transportation services (together "Bookcabs Services") which of your personal data is processed and for which purpose. Bookcabs Services are not aimed at minors.
Information on the processing of personal data of chauffeurs and driver partners is governed by our Chauffeur Partner Agreement & Accreditation Policy.
2. Name and Contact Information of the Controller
The controller for the processing of data within the meaning of the Privacy Act and applicable data protection frameworks is:
You can find further licensing and regulatory information in our Legal Notice.
3. Contact Information for the Data Protection & Privacy Officer
Our appointed Data Protection & Privacy Officer can be reached directly regarding privacy matters:
4. Data Security
Bookcabs Australia uses appropriate technical and organizational security measures to ensure a high level of protection for personal data, taking into account modern industry standards, implementation costs, and the risk context.
The transfer of personal data between your device and Bookcabs servers is carried out in encrypted form using Transport Layer Security (TLS/SSL encryption). You can identify an encrypted connection by the padlock icon in your browser address bar.
We enforce transport encryption for all electronic inquiries, booking data, and concierge communications.
5. Provision of the Websites
When visiting Bookcabs websites for informational purposes (i.e. even without registration or booking), data is automatically collected regarding usage through your browser (hereinafter "surf data"). This includes your IP address, status codes, pages visited, date and time of request, browser version, and data volume transferred. If you visit without an account, we do not identify who you are.
Surf data is processed to establish and maintain technical stability, evaluate website usability in pseudonymized format, troubleshoot disruptions, and safeguard the platform against unauthorized access and cyberattacks.
Stored server logs are automatically erased or anonymized once they are no longer required for system operational integrity.
6. Cookies, Pixels and Similar Technologies
When using Bookcabs Services, cookies, pixels, and web beacons may be used. Cookies are small text files stored on your device that allow us to remember your preferences (e.g. currency, booking inputs, cookie choices).
With your consent, we also use first-party and third-party analytical and performance cookies to improve user experience and evaluate marketing effectiveness. You can manage or revoke your cookie settings at any time via your browser settings.
For full disclosure on every individual service and cookie lifetime, please review the Cookie Policy below.
7. Special Features for Mobile Platforms
When accessing Bookcabs Services via mobile web or dedicated mobile applications, similar processing of personal data is carried out as via the web platform.
Device-specific metadata (such as operating system version, screen resolution, and device model) may be processed to optimize the mobile booking and 3D car showroom interface.
Push notifications and SMS trip alerts (such as chauffeur arrival updates and flight delay adjustments) are delivered based on your booking requirements and communication preferences.
8. Social Media & Digital Channels
8.1 Social Media Channels
Bookcabs Australia maintains official profiles on platforms including LinkedIn, Instagram, and Facebook. Each platform processes personal data according to its own privacy terms.
8.2 Messaging & Social Authentication
If you reach out to Bookcabs via official WhatsApp, Messenger, or social channels, data provided is processed solely to fulfill your chauffeur reservation and answer your concierge inquiry.
8.3 Google Customer Match & Analytics
Where consented, hashed contact lists may be utilized with Google Customer Match to present tailored luxury transport options to prospective corporate and private clients.
9. Data Processing During Registered Use & Booking Rides
When booking chauffeur transfers or creating a corporate account with Bookcabs Australia, we process the following customer data:
- Personal Master Data: Name, title, company name, address, and login credentials.
- Contact Information: Mobile telephone number and email address.
- Ride Details: Pickup and drop-off addresses, flight numbers, flight arrival times, vehicle preferences, and special requests.
- Billing & Invoicing: Tax invoices, corporate billing accounts, and transaction records.
Customer data is shared with our accredited Victorian and Australian chauffeur partners solely to execute the transport agreement and coordinate greeting at airport terminals or hotel lobbies.
Client feedback and ride ratings are retained in anonymized format to maintain exceptional service and chauffeur standards.
10. Payment & Fraud Prevention
10.1 Payment Security
All Bookcabs Australia bookings are processed via secure, PCI DSS Level 1 compliant financial payment gateways (including Stripe, Braintree, and certified Australian banks). Bookcabs does not store full credit card numbers on its servers.
10.2 Fraud Prevention
To safeguard cardholders against fraud and unauthorized bookings, payment metadata and transaction signatures are verified via automated fraud mitigation systems.
10.3 Compliance & Ethics Reporting
Bookcabs Australia is committed to transparent and ethical business operations. Stakeholders can report potential compliance or safety concerns directly to Contact@bookcabs.com.au.
11. Communication with VIP Concierge & Support
When contacting Bookcabs Australia via telephone, inquiry form, email, or WhatsApp, the information provided is processed to resolve your inquiry, provide instant quotes, and coordinate personalized transfers.
Customer communications are managed securely to uphold total confidentiality for VIP and executive clientele.
12. Email Notifications & Newsletters
If you have opted in to receive promotional updates or service bulletins from Bookcabs Australia, we may use your contact details to share seasonal luxury packages (such as Yarra Valley wine tours and Grand Prix corporate transfers).
You may unsubscribe from marketing communications at any time with immediate effect by clicking "Unsubscribe" or emailing Contact@bookcabs.com.au.
13. Involvement of Data Processors
Where Bookcabs engages third-party technical vendors (e.g. cloud hosting, mapping APIs, analytics), processing is conducted strictly under written agreements guaranteeing compliance with Australian privacy standards and international data protection laws.
14. Rights of Data Subjects & Australian Privacy Rights
Under the Australian Privacy Principles and applicable data protection regulations, you have enforceable rights regarding personal data held by Bookcabs Australia:
15. Automated Decisions
Automated decisions occur only in exceptional circumstances to mitigate credit card fraud or prevent suspicious booking activity. Clients can request manual concierge review of any automated booking decision.
16. Data Erasure and Storage Duration
Personal data is erased once the primary purpose for processing is fulfilled, unless statutory accounting, tax, and transport regulatory retention obligations (such as Australian commercial record requirements) mandate retention for a defined statutory period.
17. Amendment or Update of this Privacy Policy
Bookcabs Australia reserves the right to amend this Privacy Policy to reflect regulatory, legal, or technical developments.
Last Reviewed & Updated: September 2026 • Bookcabs Australia.